Offering more than grants administration, our teams include several accredited money advisers. We are proud to be members of AdviceUK and play a part in giving the right people a helping hand to gain control of their finances. Our reputation is everything to us and we work hard to give friendly and excellent customer service by going the extra mile.   Our telephone advice service is a cost effective alternative to face to face advice

For your business:

  • Investment in your customers
  • Focused help in the way you want to provide it; from self-help advice or a full case management service
  • Independent help for your customers but backed by you and your branding if required
  • Comprehensive management reporting / statistics and customer feedback
  • Added extra of confidential money advice for your own staff

For your customers:

  • Free, independent, impartial and non–judgmental money advice
  • A dedicated Telephone Advice Line
  • Income maximisation i.e. checking that all entitlements are received.
  • A realistic Income and Expenditure statement
  • Budgeting advice
  • Full debt advice according to their unique situation
  • Negotiation of payment arrangements with priority and non – priority creditors
  • Water and Energy Efficiency measures – advice on available options
  • Access to grant-aid
  • Empowerment to manage debts and money better
  • Ongoing support when needed

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