All good companies want to deliver the best possible service to their customers. For those who need a little extra help, Auriga offers a growing range of advice and support. We specialise in management and administration of charitable or other giving; providing a helping hand to customers when it is most needed and delivering added value by giving effective and sensitive help through charitable trusts and assistance funds.
‘Investing in customers works.’ We manage schemes for some of the UK’s largest utility companies including Severn Trent, E.ON, United Utilities and Thames Water. We handle set up, governance of the scheme and assessing applications for help from the utility customers including continuing support where needed.
Our experienced team already handle upwards of 25,000 applications each year with sensitivity and a genuine passion to improve the lives of people seeking help. Help for customers’ results in improved financial capability and improved customer relationships. Up to 70% of customers manage their bills better and are able to maintain payments following our help.
Talk to us about helping your company to fund community projects or charities. We can advise you and administer the process or help you select suitable projects to support.
Dec 2011
Warm Home Discount Service
Oct 2011
Donated to worthy charities
If you owe money to a utility company or need general debt advice please look at our Consumers section for help.
Is a charitable trust or assistance fund right for you?
Schemes to help water and energy customers.
Review of Charitable Trusts and other measures to help vunerable customers in water and energy sectors.