How it all began

Auriga was established in 2004, as a subsidiary of the Severn Trent Trust Fund – a registered charity set up in 1997 to help vulnerable customers of Severn Trent water who were struggling to pay their water bills.

Auriga is the name Latin for “charioteer” and is the name of a constellation. Auriga was first catalogued by the Greek astronomer Ptolemy in the 2nd century. It contains Capella, the sixth brightest star in the sky. The constellation got this name because of its major stars form a shape similar to that of the pointed helmet of a charioteer. The reason Auriga was chosen as our brand name was because we felt it represented how the organisation evolved from the Severn Trent Trust Fund - Just like charioteer rising from the water.

The formation of Auriga enabled the services offered to be delivered to more clients as well as the opportunity to expand into new industry sectors.

Auriga's Milestones

  • 2004

    Auriga Services was established, as a subsidiary of the Severn Trent trust fund – a registered charity set up in 1997 to help vulnerable customers of Severn Trent water who were struggling to pay their water bills.

  • 2005

    Auriga became operational, enabling the organisation to offer services to help and support those financially vulnerable through the management of water company Trust Funds.

    Auriga took on the administration of The United Utilities Trust Fund.

  • 2007

    Auriga Services began to manage the day-to-day activities of Thames Water Trust Fund on behalf of Trustees.

    Auriga supported a number of charities and Local Authorities by helping their vulnerable clients.

  • 2013

    Auriga set up a Debt Advice service, working with benevolent charities such as Cavell Nurses and The Ambulance Service Charity. As well as customers of the Trust Funds who were identified as needing further help by our assessors.

  • 2015

    A dedicated Welfare and Benefits team was established to offer a complete service of Welfare and Debt Advice.

    Mark Abrams appointed as Auriga’s CEO following the retirement of former CEO and Severn Trent Trust Fund Trustee, Stuart Braley.

    The Business Development and Marketing team were formed to support the Commercial Director and assist to drive the organisation forward into other industry sectors.

    Warm Homes Oldham Contract secured – delivering Welfare advice to residents of Oldham.

  • 2016

    The Executive team embarked on an innovative strategy for growth, with an ultimate goal of helping 2 million people by 2020.

    New contracts secured with University Hospitals Birmingham, E.ON as well as the administration of Severn Trent Water’s social tariff The Big Difference Scheme.

    Auriga ended the year by helping a total of 1.5 million people since its formation.

  • 2017

    Winners of the Sutton Coldfield Chamber Business of the Year Award.

    Funding granted from Money Advice Service to gain robust evidence of how people in the West Midlands can manage their money better.

Get in Touch Find out More

Holistic Service

In order to provide a holistic service, a decision was made to offer a Welfare and Debt Advice service.

The service enables intense 1:1 support through a home visit or on the telephone. Partnering with University Hospitals Birmingham NHS Trust Fund Foundation has meant that our advisers can also offer the service to patients at their bedside whilst on dialysis.

We care about the individuals we are helping and want to ensure we can contribute to improving their well-being. We also believe it is important to provide these people with the skills and confidence to take control of their financial situation.

Strategy for Growth

The executive team embarked on an innovative strategy for growth.

Having expanded quite rapidly during late 2015, a business development and marketing team was set up to support the Commercial Director with new business tenders, as well as promoting the Auriga brand, the aim being to drive the business forward.

A new strategic business plan was developed to focus Auriga's Mission of helping 2 million people by 2020. With this in sight, a number of objectives were set to drive the business forward.

  • News

  • Case Studies

    • Successful Outcome for Oldham Resident

      Mr Mullen was referred to Auriga through the Warm Homes Oldham scheme, when it was identified that he needed assistance with his gas arrears with Scottish Power.

    • Auriga’s Welfare Support Service Makes a Difference

      Mrs Bradford, an 86-year-old pensioner lives on her own in Chadderton. She suffers from poor hearing and eyesight.

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