• Job Salary: Up to £33,650 FTE dependant on skills and experience
  • Team: Assist Team
  • Contract Term: Permanent
  • Location: Hybrid/Remote/Office based in Sutton Coldfield (near to Sutton Coldfield train station); possibility of moving to Birmingham city centre early 2025
  • Hours: 37.5 hours per week, Monday to Friday

Are you seeking a role that offers not just competitive pay and benefits, but also the chance to contribute to a cause that truly matters?

At Auriga Services, we have been dedicated to creating lasting impacts for those facing poverty for two decades, and now, we are looking for a talented Senior Debt Adviser to join our award-winning Assist team.

Role responsibilities will include but are not limited to:

  •  Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing. You will establish a relationship based on trust to ensure you provide the necessary support and assistance.
  • Providing technical supervision to support the Debt Advice team in their roles to ensure the service is accurate, effective and tailored to the individuals’ circumstances.
  • Actively seek ways of assisting the Management Team in the management of the Debt Advice service. This includes contributing to thinking about development of systems, services and staff.
  • To conduct monthly case reviews of the Auriga Assist Debt Team in line with established quality standards and provide feedback with team members.
  • To be the first point of contact for the Auriga Assist Debt Team on complex issues.
  • Develop and manage interviews with clients using sensitive listening and questioning skills to allow clients to explain their problem(s).
  • Complete an initial assessment of a client’s needs to identify areas where support is required and plan next steps/ provide support throughout the process.
  • Helping people to maximise their income, provide guidance on budgeting, provide unbiased and holistic advice and guidance on how to deal with problem debt, liaising and negotiating with third parties, including statutory and non-statutory organisations as required.
  • Acting on behalf of the client wherever necessary to facilitate debt relief options to include form filling, drafting, or writing letters and telephoning, supporting clients to plan, implement, and review action and provide continuing support to clients where necessary, including assistance with disputes and complaints.
  • Enabling clients to act on their own behalf and empower them to set their own priorities.
  • Actively encourage engagement from clients referred through to the service from both internal and external sources.
  • To carry a caseload of enquiries requiring detailed ongoing casework. To maintain accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed, to ensure quality standards are met.
  • Manage your own workload, administration, and diary commitments.
  • To ensure a high-quality service to customers including, but not limited to, face to face, telephone, written and emails.
  • Collaborate with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made.
  • To keep up to date and share knowledge with the team on legislation, case law, policies and procedures and undertake appropriate training as and when required.
  • Able to proactively identify own training and development needs and those of others.
  • Ability to work within and adhere to organisational policies and procedures and ensure work meets internal and external SLAs.
  • Perform other duties commensurate with the post as required.

Key Skills & Attributes:

  • Educated to GCSE level (or equivalent by experience).
  • At least 2 years’ experience in the advice sector.
  • A good working knowledge of welfare benefits and charitable trust funds; and basic knowledge of services provided by the NHS and social care services.

 

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