Organisations are under an increasing pressure to support vulnerable customers, often overwhelming internal teams with the scale of support required. From processing applications to carrying out eligibility checks, safeguarding sensitive data, to producing detailed reports, delivering welfare or hardship schemes can quickly require full-time support.

For many organisations, providing this type of support on top of other services can create a lot of administrative work which can lead to time and resources being taken away from other operations.

Outsourcing specialist customer support

Outsourcing customer support services offers a sustainable way to deliver tailored services without stretching the internal team’s capacity. By working with a specialist delivery partner, organisations can gain access to specialist expertise and streamlined processes.

Time is saved by reducing administrative burden on internal teams whilst complying with data protection and regulatory requirements. Beneficiaries are also able to receive faster and more accurate decision making, meaning they have improved outcomes.

Customer support outsourcing enables organisations to do more with less. This allows organisations to deliver meaningful impact without increasing internal workloads and trying to manage everything in house.

Quality and assurance standards

When supporting vulnerable individuals, assurance is essential. Auriga is AQS accredited, demonstrating our commitment to quality, accountability, and best practice in service delivery. In addition, we hold the ISO 22458 Customer Vulnerability Kitemark certification, which recognises organisations that meet internationally recognised standards for identifying, supporting, and protecting vulnerable customers.

These accreditations provide partner organisations with confidence that support schemes are delivered consistently with a strong focus on customer wellbeing and fairness.

Compliant and compassionate support

Auriga provides services for organisations that want to offer effective support schemes without the operational strain. Our specialist teams manage every stage of delivery, from initial applications through to final reporting. This includes running fully managed hardship schemes and welfare programmes, staffed by experienced professionals who are trained in welfare support and customer service.

By acting as a trusted benefits delivery partner, Auriga takes on the complexity of administration, leaving organisations confident that their schemes are managed efficiently, compliantly, and with measurable results.