Our core values inspire our employees and encourage them to take ownership over their work.
Rarely have there been more challenging times to support customers in vulnerable circumstances. The impact of the Covid-19 pandemic sets a uniquely demanding agenda for Auriga, with many families being left in great hardship. We are equipped to handle complex issues and are proud to be an important part of the response for people needing specialist support.
We hold ourselves to meet high standards; expected by the professional bodies we are part of, our stakeholders and those we set ourselves. We measure performance against our vision based on key indicators:
In 2004 we were established as a subsidiary of the Severn Trent Trust Fund, a charity with over 23 years’ experience in helping people who find themselves in challenging circumstances and in need of help.
From 2005 we took on more complex and challenging services, including the administration of the United Utilities Trust Fund and the Thames Water Trust Fund. We also started working on behalf of local authorities, delivering welfare support and advice.
Keen to raise the bar again, we set up our in-house dedicated debt advice service in 2013, enabling us to broaden our range of activities even further. We also began supporting people to meet their needs for affordable warmth and other energy services, addressing some of the issues and challenges associated with fuel poverty.
In 2015 we set ourselves a vision to help 2 million people in hardship by 2020 with our expert advice and support. Our casework and partnerships began to take off and we started offering households water and energy efficiency advice alongside income maximisation services at scale.
Since 2016, we have supplied the NHS with welfare and wellbeing services. Auriga began delivering advice and wellbeing services to people being treated in hospital, enabling medical teams to more effectively support patients. This taught us to look at things differently; we started reaching new groups and not only reducing hardship, but increasing life satisfaction, general health and wellbeing.
Providing the NHS with advice services has been one of our most positive achievements to celebrate. We’ve taken every opportunity to share insights from our evaluation with the UK’s Money Advice Service and exchange ideas about advice excellence in a healthcare setting.
In 2017 we undertook research and analysis of the three highly respected water trust funds we manage, to showcase the number of people the charities had reached, the difference we made to people, and how much money was spent to do that. With over 13,000 customers directly supported each year, the results showed 82% of grant recipients were able to pay future water charges. They said the schemes made a huge impact on their lives and the study revealed support led to significant improvements in health, housing, employment and family relationships.
A year earlier than planned, in 2019, we successfully met our company vision to help 2 million people in hardship. That’s the number of people we’ve helped since 1997 with free, impartial, advice and assistance to reduce their financial difficulty. An outstanding achievement, evidencing our dedication to reach our goals.
In 2020 we continue to unlock new ways to help individuals improve their wellbeing and demand for our services has never been greater. We have a brand-new target - to help more than 3 million households over the next decade who are in vulnerable circumstances and in need of support.
Sixteen years’ experience as a specialist in reducing hardship, dealing with complex and challenging household money issues, has taught Auriga to look at things differently. They challenge the norm and have created sustainable solutions to benefit communities, creating healthy homes across the UK.