Our response to Covid-19
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Latest News: Auriga launches PSR portal to support innovation in the utility sector

We are one of the UK’s leading providers of services to people in financial difficulty.

Our vision is to create three million healthy homes by 2030

We are strategic thinkers. Our vision is ambitious for the wider positive impact we have and the difference we will make to households.

Our success is measured by the value we create for people.

Contact Us Our Services

Who we are

With over 70 employees with skills in grants, money, debt, welfare and water and energy assistance, we provide our clients with valuable support to meet their needs.

We operate as a Public Benefit Entity (our primary objective is to provide goods or services for the general public or social benefit) owned by a registered charity - the Severn Trent Water Charitable Trust Fund. The charity helps people out of poverty and debt, thanks to donations from Severn Trent.

We value our charity-owned status, our integrity, our partnerships and we genuinely care about creating better and lasting impacts for households.

We actively embrace our core values

  • We always insist on the highest quality outcomes for our customers
  • We value knowledge, learning and sharing of evidence and good practice
  • We focus on actions that create positive impacts for every customer

Our core values inspire our employees and encourage them to take ownership over their work.

Rarely have there been more challenging times to support customers in vulnerable circumstances. The impact of the Covid-19 pandemic sets a uniquely demanding agenda for Auriga, with many families being left in great hardship. We are equipped to handle complex issues and are proud to be an important part of the response for people needing specialist support.

We hold ourselves to meet high standards; expected by the professional bodies we are part of, our stakeholders and those we set ourselves. We measure performance against our vision based on key indicators:

  • Targets against key measures identified by our clients and the business
  • Audited professional standards
  • Value of social economic impacts generated by our work
  • Independent feedback from customers supported
  • Feedback from clients and partners
  • Case studies which give examples of positive changes resulting from our work
  • Impacts of our activity in different local areas or among different groups
Read more about our impact

Our History

  • 2004

    In 2004 we were established as a subsidiary of the Severn Trent Trust Fund, a charity with over 23 years’ experience in helping people who find themselves in challenging circumstances and in need of help.

  • 2005

    From 2005 we took on more complex and challenging services, including the administration of the United Utilities Trust Fund and the Thames Water Trust Fund. We also started working on behalf of local authorities, delivering welfare support and advice.

  • 2013

    Keen to raise the bar again, we set up our in-house dedicated debt advice service in 2013, enabling us to broaden our range of activities even further. We also began supporting people to meet their needs for affordable warmth and other energy services, addressing some of the issues and challenges associated with fuel poverty.

  • 2015

    In 2015 we set ourselves a vision to help 2 million people in hardship by 2020 with our expert advice and support. Our casework and partnerships began to take off and we started offering households water and energy efficiency advice alongside income maximisation services at scale.

  • 2016

    Since 2016, we have supplied the NHS with welfare and wellbeing services. Auriga began delivering advice and wellbeing services to people being treated in hospital, enabling medical teams to more effectively support patients. This taught us to look at things differently; we started reaching new groups and not only reducing hardship, but increasing life satisfaction, general health and wellbeing.

    Providing the NHS with advice services has been one of our most positive achievements to celebrate. We’ve taken every opportunity to share insights from our evaluation with the UK’s Money Advice Service and exchange ideas about advice excellence in a healthcare setting.

  • 2017

    In 2017 we undertook research and analysis of the three highly respected water trust funds we manage, to showcase the number of people the charities had reached, the difference we made to people, and how much money was spent to do that. With over 13,000 customers directly supported each year, the results showed 82% of grant recipients were able to pay future water charges. They said the schemes made a huge impact on their lives and the study revealed support led to significant improvements in health, housing, employment and family relationships.

  • 2019

    A year earlier than planned, in 2019, we successfully met our company vision to help 2 million people in hardship. That’s the number of people we’ve helped since 1997 with free, impartial, advice and assistance to reduce their financial difficulty. An outstanding achievement, evidencing our dedication to reach our goals.

  • 2020

    In 2020 we continue to unlock new ways to help individuals improve their wellbeing and demand for our services has never been greater. We have a brand-new target - to help more than 3 million households over the next decade who are in vulnerable circumstances and in need of support.

New Services

Championing the use of a single water and energy Priority Service Register (PSR)

Diversifying our client base to include more NHS Trusts, E.ON, Npower and charities

Introducing employee assistance programmes to help employers and their workforce manage money

Joining the fight against Covid-19, supporting those in need by offering advice and emergency packages