Lifechanging impact through income maximisation

£ 4800000

identified in income and savings through income max

£ 2003537

in real tangible income for customers through income max in 23/24


individuals supported to boost their income in 23/24

£ 31558

the highest realised income for one customer in 23/24

What is income max?

Income maximisation creates warmer, healthier homes

At its core, income maximisation is about increasing the amount of money coming in and identifying savings and efficiencies for people. Practically, as well as money and welfare benefits advice, it means guidance on better budgeting, identifying support for essential household bills, and providing help with health and wellbeing.

Our team of experts are able to help people turn identified financial gains into realised income by assisting with a wide range of applications, including benefit claims, mandatory reconsiderations and appeal tribunals. More income means households can better afford essentials like food and heating, creating warmer, healthier homes.

The impact of our income maximisation work is demonstrable; in a social return on investment report on our work with dialysis patients for University Hospitals Birmingham,  £14 was generated in value for every £1 invested.

The impact of income maximisation on the household and wider community include:

  • Long-term financial impact through increased income
  • Better money management skills and financial capability
  • Improved mental and physical wellbeing
  • Less strain on NHS and other local services

How it works

Your customers get direct access to an expert team

Since 2015, our Auriga Assist team have worked in partnership with organisations to deliver income maximisation, welfare benefit and debt advice, leading to improved financial stability and a better quality of life for thousands of people. We deliver practical and personalised advice that is easy to follow and translates into real income and positive outcomes for people and their households.

We are specialists in all aspects of income max: from identifying unclaimed benefits and savings, to form filling, right through to tribunal representation. We can support your customers to receive the money they are entitled to.

Talk to us about getting started


Your team identify an individual struggling with money and refer them to us through one of our accessible referral routes.

Initial chat and assessment

We reach out to them through telephone call, email or text to book a convenient appointment, so we can explore their circumstances and see where we can help to boost their income. Based on the information gathered, we develop a plan of action unique for that person.

Putting money into pockets

Following the initial assessment, we put the plan into motion to maximise their income and make savings, keeping in touch with the individual at all stages. Our team are experienced in achieving additional income through:

  • welfare benefit entitlements
  • water and energy efficiency advice and referrals
  • social tariffs
  • charitable grant applications: to help with arrears, sourcing white goods and specialist disability equipment
  • health and wellbeing applications: Blue badges, aids and adaptations, and more

All outcomes are tracked on our management system for accurate and in-depth reporting to meet your requirements

Why choose Auriga?

Accessible service

We are dedicated to ensuring equitable access to all our services at Auriga, particularly as vulnerable and low-income households are considered some of the hardest to reach. Your customers will receive tailored communication based on what method suits that individual best - telephone, email, text or via a nominated person.

Demonstrable social return on investment

With all outcomes tracked and quality governance, you receive great account management and proven SROI that can help you meet regulatory and social obligations. In an independent SROI report for our income max work with University Hospitals Birmingham, we achieved £14 for every £1 invested.

Personalised and direct approach

Your customers receive direct one-on-one advice from an expert adviser tailored to their specific needs and entitlements. Our staff have advanced soft skills that encourage engagement with the service and uptake of advice.

Increased financial resilience

Choose Auriga's income max to create long-lasting social value that boosts income and empowers individuals towards self-sufficiency for ongoing impact.

Tailored levels of support

From welfare benefit checks and signposting to hands-on casework, choose services from our tiered support service that make the most of your budget and requirements and meet your customers' needs.

More than money

Beyond finances, we are passionate about improving individuals' lives holistically so we can deliver the extra mile, whether that is energy efficiency advice, charitable grant identification, or occupational therapy referrals.


The Auriga Assist team hold the Advice Quality Standard, which demonstrates our dedication to providing a quality service.

To maintain the standard, we must prove that we are accessible and effectively managed and employ staff with the skills and knowledge to meet the needs of those we advise.

Committed to maintaining best practices, we are active members in the wider advice sector, including Advice UK, the Money Advice Liaison Group and the National Association of Welfare Rights Advisers.

Contact us

Auriga helped me financially survive after diagnosis with renal failure. One of the big advantages of them helping me with benefit claims is that it acted as a 'passport' to various other forms of help.


Of all the things that I have done for kidney patients, this service has the most difference to patients’ lives.

Clara Day

Consultant Nephrologist, University Hospitals Birmingham

Our money advice accreditations and memberships

Income maximisation Frequently Asked Questions

With the amount of unclaimed income-related benefits and social tariffs now totalling over £18 billion a year and the cost of living crisis causing money problems for people on various income levels, income maximisation provides useful help and solutions to a wide range of people.

Our confidential advice and practical support have proven to help a range of people, whether they are at work, receiving benefits, or both.

We have three levels of income maximisation, each with different degrees of intervention and support.

To find out what is included in each service level and the pricing structure, please contact our business development team.

Auriga Assist work nationwide. By utilising accessible referral methods, our team can provide income maximisation to your customers that meets them where they are.

Our team uses Advice Pro, a secure case management system recognised across the advice sector. It captures client personal and socio-economic details and casework information over a wide range of matter types. We can provide detailed and accurate reporting that meets your regulatory requirements.

Still have questions?

Our friendly team will be able to help.

Get in touch

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