- Job Salary: £32,785 FTE
- Team: Quality and Compliance
- Contract Term: Permanent
- Location: Hybrid working (office base is in Birmingham City Centre – expectation to be in the office at least one day a week and to attend face to face meetings and training depending on business need)
- Hours: 30 hours per week – Monday to Friday
Purpose of the role: Working with leadership team to support project objectives, processes, policies, and procedures
Reports to: Quality and Compliance Manager
Responsibilities:
- Support the Quality Manager in maintaining and administering the Quality Management System (QMS), ensuring it remains current and accurately documented.
- Change management and control.
- Assist with scheduling, organising, and tracking internal audits, and help ensure corrective actions are logged and followed up.
- Coordinate the control, review, and version management of quality documents.
- Support the Performance, Compliance, and Quality coordinator in the quality assurance of team members.
- Assist with the monitoring and documenting of corrective action reports and customer complaints, tracking actions to closure
- Support Service Delivery with reporting and process improvement as required.
- Take minutes and track actions for Quality Review meetings.
- Provide general administrative support to the Quality Manager on QMS-related projects and initiatives.
- Liaise with departments across the business to promote adherence to quality procedures and standards.
- Perform other duties commensurate with the post as required.
Key Skills and Attributes (Essential):
- Experience of ISO 9001 and Quality Management Systems.
- Internal audit experience.
- Ability to think creatively to solve problems and implement continuous improvement.
- Ability to work independently and collaboratively.
- Effectively manages workload by prioritising tasks and making efficient use of available tools and systems.
- Strong attention to detail and ability to analyse data to identify trends, issues, and opportunities for improvement.
- Able to communicate effectively with a range of colleagues and stakeholders.
- Have excellent oral and written communication skills.
- Proficient in Microsoft Word, Excel, Outlook, and Teams.
- Have previous experience of process improvement and ownership.
Desirable:
- ISO 9001 Internal Auditor certification
- Previous project management administration experience
