Team Manager – Assist

Are you seeking a role that offers not just competitive pay and benefits, but also the chance to contribute to a cause that truly matters?

At Auriga Services, we’ve been dedicated to creating lasting impacts for those facing poverty for two decades, and now, we’re looking for a talented Team Manager to join our Assist team.

Responsibilities:

• Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision. Identify training needs and provide opportunities for team members to develop their skills and knowledge
• Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.
• Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.
• Culture: Create a positive and engaging work environment that motivates team members to perform at their best
• Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance;
• Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.

Qualifications/Skills/Experience:

• A good working knowledge of welfare rights and debt advice practices
• At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success
• Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved
• Demonstrable experience of managing teams remotely, using technology to support
• Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential
• Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
• The ability to work under pressure, manage and plan own workload and plan the workload of your team
• Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address

The Company: Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity – Evnia Charitable Trust.  As a wholly owned subsidiary, Auriga is the commercial arm of Evnia.  Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.  

Enjoy the rewards: Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, hybrid working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job, who cares about making a difference we think you’ll love it here.

Applicants must already have the right to work in the United Kingdom, as we are unable to provide visa sponsorship for this role.