Auriga Services holds the Advice Quality Standard (AQS) accreditation. This is recognised as a quality mark for organisations providing advice services.  It demonstrated that our advice processes, governance, and customer support meet nationally recognised standards of quality.

 

Assurance for organisations that partner with us

  • AQS confirms that our advice services are accurate and well managed, being delivered through accountable systems.
  • Advice delivered to beneficiaries meets legal and regulatory requirements.
  • From case handling to safeguarding, our procedures follow national standards to ensure reliable support is provided.

 

Benefits for your beneficiaries

  • Customers receive advice that is correct and tailored to their needs.
  • Our services are delivered in an inclusive and accessible way, supporting individuals in different circumstances.
  • High quality advice helps individuals understand their options and access the right support
  • Customers are supported by trained advisers who work with confidentiality and care.

 

Reassurance in service delivery

Working with an AQS accredited provider gives organisations confidence that their customers consistently receive reliable, accurate, and well-governed advice. This is to help assure you that your beneficiaries are receiving the support they need, which is delivered to a highly recognised standard.

Latest News

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Auriga team being presented with ISO 22458 Kitemark certificate

December 9, 2025

What does the ISO 22458 Kitemark product certification mean for our partners?

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Stressed couple reviewing bills and finances at kitchen table

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Auriga Services Responds to the Autumn Budget

The government has announced the removal of the two-child benefit cap in its autumn budget. At Auriga, we consider this a positive move to help reduce...

Elderly patients engaging with medical practitioner for health advice and insurance guidance. Senior couple attentively listening to a psychologist woman during consultation at home. Caring female social worker explaining health matters to an elderly couple at home.

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Why Digital Inclusion Needs the Human Touch

In today’s world, almost everything we do, from managing our money to accessing healthcare and staying in touch with people, happens online. For mil...

Men, sofa and support with friends in communication, hand gesture and grief with pain or loneliness.

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How Partnering with Auriga Helps Organisations Support Vulnerable Customers at Scale

More organisations are stepping up to support their vulnerable customers, but the scale and complexity of need is growing faster than a lot of teams c...

Auriga team holding ISO 22458 certificate

September 4, 2025

Auriga Services Achieves ISO 22458 Accreditation for Customer Vulnerability

Auriga Services has been awarded the ISO 22458 accreditation, the international standard for supporting vulnerable customers. This recognition strengt...

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Supporting housing associations to help their tenants

Over half of social housing tenants in England reported struggling to afford household essentials, and a third have fallen behind on rent or household...

2 people holing hands and forming a heart shape

July 21, 2025

Highlights from our 2024/25 Impact Report

At Auriga Services, we’re proud to share the highlights from our 2024/25 Impact Report, which reflects a year of growth, innovation and meaningful o...

Auriga Team at Exhibition

July 3, 2025

Collaboration and Impact Beyond Housing

Last week, we had the pleasure of exhibiting at Housing 2025. Many of the key themes discussed throughout the event align strongly with our mission at...

Homeless person in the rain sitting outside a tent

May 20, 2025

The importance of preventing rough sleeping and homelessness

Tackling rough sleeping and homelessness is not just a housing or cost of living issue, the crisis affects health, stability, and independence as well...

Natasha Harris (Left) and David Cheadle (Right) - Board of Directors

April 28, 2025

Auriga Services Welcomes Two New Members to their Board of Directors

Auriga Services is a public benefit organisation dedicated to supporting individuals through difficult times. They partner with organisations to help ...

Two young men smiling and clasping hands. One man has a disability and is wearing a grey hoodie the other is in a blue striped shirt

March 26, 2025

Spring Statement: Rising Concerns for individuals with disabilities and chronic health conditions

Our CEO, Jill Wheeler, has commented on the welfare benefit changes outlined in the Spring Statement, highlighting the potential impact on individuals...

Father and son are enjoying Christmas holiday

December 5, 2024

5 Ways to Support your Customers Through Christmas this Year

As the festive season approaches, it can be an incredibly challenging time for many who are struggling financially. Organisations have a vital role to...

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