Auriga Services are thrilled to have attended the launch for the ‘One Call That’s All’ pilot, funded by Utilita Giving last week. This exciting initiative is set to support over 6000 individuals out of fuel and food poverty over the next two years. At Auriga Services, we are proud to be the delivery partner for such an important pilot project. 

Our CEO, Jill Wheeler comments “We are delighted to partner with Utilita Giving on this important pilot, supporting 6000 individuals over the next two years. By offering a personalised support service through financial and material aid, dedicated casework, and collaboration with front-line workers in the voluntary sector, we are confident this initiative will provide essential support to those facing fuel and food poverty. We hope that the work of the pilot will leave a lasting impact, alleviating hardship and creating long-term change.” 

The Executive Director of Utilita Giving, Helen Boardman, kicked off the day explaining Utilita Giving’s mission and purpose. Utilita Giving is a registered charity founded with a large donation by Utilita Energy in December 2022.  The purpose of the charity is to provide financial and material aid to people who are suffering hardship or distress caused by fuel and food poverty. They provide aid through giving grants to charities across England, Scotland and Wales as well as raising awareness with the public about the needs of the people it supports. 

During the delivery presentation, Head of Service Delivery, Adam Burgess highlighted how we will support individuals through the pilot “Our ability to take on remote case work gives us a national reach, allowing us to provide tailored support no matter where people are based across Britain. We deliver assistance at entry level-from signposting, to debt and welfare advice, to representing individuals to appeal a case at tribunal. With specialists in debt, welfare benefits and income maximisation, we can quickly access a range of services an individual may needs in just one call and being to offer support. 

Throughout the event there were also contributions from Bill Bullen, CEO of Utilita Energy and Utiltia Giving trustees Jem Maidment, Frazer Scott, and Mike Smith. As well as talks from Adam Scorer, Chief Executive of National Energy Action (NEA), and Helen Barnard, Director of Policy, Research & Impact at Trussell, who provided valuable insights into the challenges of tackling food and fuel poverty.  

The day was closed with an address from David James, Utilita Giving’s patron, requesting for attendees to continue to raise awareness and support those facing challenging times. David created a pledge with each attendee at the launch event to work together to combat fuel and food poverty. 

As we move forwards, we are confident that the ‘One Call That’s All’ pilot will alleviate hardship as well as creating long term lasting impact and change for the communities we support.  

Latest News

All News
Auriga_9001 Audit

March 10, 2026

Auriga Services recertifies ISO 9001 accreditation for another 3 years

Auriga Services have successfully achieved recertification of the ISO 9001 accreditation Quality Management System following an audit by the British A...

Online news on a smartphone and laptop. Mockup website. Woman re

March 6, 2026

How will public expectations be managed under the Crisis and Resilience Fund?

During recent sector events on the delivery of the Crisis and Resilience Fund, a prominent concern highlighted among local authorities has been how th...

March 2, 2026

An important announcement from Auriga Services  

We want to share some important news with you. Our CEO, Jill Wheeler, has now stepped down from her role at Auriga Services. We are grateful for Jill'...

Business team collaboration discussing working analyzing with financial data and marketing growth report graph in team, presentation and brainstorming to strategy planning making profit of company.

February 26, 2026

How will councils measure success under the Crisis and Resilience Fund?

Many of the initial conversations around the Crisis and Resilience Fund (CRF) have focused on the delivery model and the cash-first approach. For a lo...

Stressed financial owe asian young couple love sitting stressed and confused by hand hold wallet calculate expense from invoice , no money to pay, mortgage or loan. Debt, bankrupt or bankruptcy people

February 10, 2026

Understanding cash-first delivery under the Crisis and Resilience Fund

Written by Beccy Wardle, Director of Client Partnerships With the launch of the Crisis and Resilience Fund (CRF) just under two months away, the conce...

Empathy, trust and nurse holding hands with patient for help, consulting support and healthcare advice. Kindness, counseling and medical therapy in nursing home for hope, consultation and psychology.

January 30, 2026

Social Impact Framework delivered by the NHS Collaborative Procurement Hub

Auriga Services are pleased to be awarded a place on the Social Impact Framework delivered by the NHS Collaborative Procurement Hub. This framework pr...

Two individuals are seated on a couch, focused on financial documents and a laptop, engaged in a serious conversation about their financial issues.

January 22, 2026

Reflections on strengthening communities through integrated financial support

Written by Beccy Wardle, Director of Client Partnerships The Crisis and Resilience Fund (CRF) is heading towards launch in April – just two months f...

Busy hospital reception with diverse group of patients in waiting room area, having consultation appointment with specialist for healthcare treatment. Reception desk in facility lobby.

January 12, 2026

Why income maximisation should be part of public health strategies

Financial stress can take a heavy toll on mental wellbeing, leading to anxiety, depression, and chronic stress related illnesses. Often because of fue...

Man, call center and working in team office with headset, computer for online customer support,

January 5, 2026

Reducing admin burden through outsourcing customer support

Organisations are under an increasing pressure to support vulnerable customers, often overwhelming internal teams with the scale of support required. ...

Call center, contact us and worker with a computer for support, help and consulting on the internet. Telemarketing, happy and mature customer service agent typing an email for technical support.

December 11, 2025

What does the AQS accreditation mean for our partners?

Auriga Services holds the Advice Quality Standard (AQS) accreditation. This is recognised as a quality mark for organisations providing advice service...

Auriga team being presented with ISO 22458 Kitemark certificate

December 9, 2025

What does the ISO 22458 Kitemark product certification mean for our partners?

Auriga Services has achieved the ISO 22458 Kitemark product certification. This is the international standard for supporting customers in vulnerable c...

Stressed couple reviewing bills and finances at kitchen table

November 26, 2025

Auriga Services Responds to the Autumn Budget

The government has announced the removal of the two-child benefit cap in its autumn budget. At Auriga, we consider this a positive move to help reduce...

Please click here for language/accessibility options