More organisations are stepping up to support their vulnerable customers, but the scale and complexity of need is growing faster than a lot of teams can keep up with. The challenge is having the correct resources and capacity to support people and their needs.  

At Auriga, we partner with organisations that want to make a meaningful impact but require a trusted team with specialist skills to make it happen.  

Why should you consider outsourcing support? 

The support required and operational challenges can often be underestimated. From managing eligibility criteria complexities to protecting customer data and reporting on outcomes, admin tasks can quickly accumulate within internal teams. 

Outsourcing support services allows organisations to: 

• Deliver social value at scale without growing internal teams 

• Ensure compliance with GDPR, audit requirements, and regulatory standards 

• Improving efficiency through existing streamlined processes 

• Maximising impact through helping the right people 

Delivering support is getting harder 

Meeting the needs of vulnerable customers requires sufficient infrastructure. It involves safeguarding personal and sensitive data, verifying eligibility and reporting outcomes to stakeholders.  

When multiple teams and departments are involved, support services can become fragmented which can impact the customer experience. This can lead to inconsistent experiences and missing the opportunity to provide an individual with early support, preventing an issue. 

Life changing impact at scale 

Partnering with Auriga means more than outsourcing admin, we are a team of specialists, an extension of your organisation.  

In the last year alone, Auriga has: 

• 478,650 people supported across the UK 

• £7.76 million identified in income and savings 

• £2.43 million realised for customers directly 

• 418,831 emergency fuel vouchers issued 

Our work helps organisations to support their customers and change lives.  

Auriga’s Approach 

Auriga specialises in end-to-end delivery of support services for beneficiaries. Every scheme is tailored to your organisation’s requirements, funding, and customer needs with infrastructure that can scale.  

If your organisation is exploring how to support your vulnerable customers better, Auriga could be the perfect partner for you.