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Auriga's response to the latest gambling white paper

Creating Affordability

Auriga can help ensure the households you serve have affordable choices to meet their water and energy needs. We offer a diverse mix of affordability and debt services ranging from social tariffs to money advice.

Auriga stands out from other providers because we offer the most comprehensive range of affordability and debt assistance services. The knowledge we hold around money advice and water poverty, fuel poverty, health and financial capability helps us to identify the affordability and debt services that are most effective.

A customer is helped to improve their wellbeing by receiving the right combination of services to help them. Auriga is able to lever and make links to the wide portfolio of schemes it administers to create new solutions that are broader in scope and more holistic than a single intervention.


A range of practical and bespoke programmes can both prevent personal debt from building up and have a profound impact on the positive wellbeing of a household.

Our services comprise


Our affordability and debt services have seen major advances in just the past few years, and to many organisations we are their full-service team for grant management, emergency payments and assurance process. Using best practises, we can extend the capabilities of your business by providing:

  • A dedicated and responsive phone line to deal with customers in a vulnerable situation. Our focused service is more effective and productive than assisting in-house without the resource or expertise
  • Specialist independent appraisal of applications for individuals and organisational grants
  • Thoughtful delivery and administration of your assistance project, including set up, payments and the detailed monitoring interface, so you can oversee quality and what is happening with your budget
  • Ad hoc or ongoing verification and emergency payments to households, on instruction
  • Expert debt, welfare, money and efficiency advice via referrals. We can also help to proactively seek referrals nationwide
  • Intervention to provide opportunities for wider partnerships, joint initiatives and collaborations to address issues and attract funding
  • Non-financial care, advice and assistance to improve a households wellbeing
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