Latest News: British Gas Energy Trust appoints Auriga to take on grants management

Overview

Inclusivity is a rising challenge for the utilities sector, one which is increasingly becoming a focus for Auriga as we focus on delivering a better service for all customers.

We understand the huge impact many essential services and operations can have on people’s lives, for example, the quality of response during a power cut. Safeguarding customers in vulnerable situations is therefore critically important.

We help all types of organisations to provide fair, flexible services that can be used by all consumers equally, regardless of their health, age or personal circumstances.

Supporting your customers

  • Simple, clear and easy to use portal
  • Providing more opportunities for your customers to tell you that they need additional support
  • We’ll help you raise awareness of the PSR, reaching customers who may not be aware of the support that is available

Supporting your Company

  • Customisable to your requirements and branding
  • Providing a seamless experience for your customers
  • More opportunities for customers to tell you they need additional support
  • Integrates with your customer management systems - reducing your cost to serve
  • Helping you to meet your regulatory requirements
  • Speedy implementation, providing a cost effective solution for your PSR data collection

Ensuring data security

  • Hosted in an ISO27001 certified UK based data centre, full data encryption
  • Full compliance with GDPR regulations and the Data Protection Act
  • Auriga is a Cyber Essentials Plus certified organisation

What is the priority services register?