Helping to tackle fuel poverty

Fuel poverty is a serious issue that more people in the UK appear to be struggling to manage.

Those dealing with fuel poverty sometimes find they are faced with the decision on whether to spend money on food for their family or heating the home.

Without urgent and ambitious government intervention, NEA estimates that in the next 15 years the cumulative effect will be 125,000 premature deaths as a result of living in cold homes; £950m of fuel debt which will not be spent in local economies; and £22 billion spent by the NHS in treating cold-related conditions. (Source: National Energy Action website).

Therefor, we ask the question:

What is fuel poverty? 

The standard definition of of fuel poverty in England and Wales states that a fuel poor household needs to spend more than 10% of its income on all fuel use; this includes heating the home to a satisfactory standard.

Three key factors that determine a household being in fuel poverty are:

  • Energy efficiency of the home
  • Cost of energy
  • Household income

Why do households experience fuel poverty? 

Households can experience fuel poverty from a number of reasons. These could be:

  • Cost of energy keeps increasing – more income being spent paying household bills
  • Energy inefficient housing
  • The cost of living rising, causing a strain on household finances

How can Auriga help organisations?

Auriga work with local authorities and energy utilities to assist their vulnerable customers who are struggling to heat their home. One of the many services we offer to organisations is emergency fuel payments.

The emergency fuel payment services is quick and efficient, saving your organisation administration time and costs.

We ensure all ‘payments’ are processed daily with a team available to answer your queries.

How does the service work?

The organisation would send Auriga customer information – this will include contact details and the amount for the voucher (however, there could be more information required dependent on the required criteria).

Auriga will then check all information and process the voucher. A customer can receive their voucher by text, email or post.

Once the customer has received their voucher, they can redeem it immediately at their local PayPoint centre.

What is included within the emergency fuel payments service?

  • Receive details daily for payments to be processed
  • Immediate voucher ‘top up’
  • Provide monthly reports on received details for transactions
  • Provide redeemed transaction report
  • No set up fee
  • No minimum or maximum transactions per month
  • Monthly invoice for transactions

How can an organisation access this service for their customers? 

Should your organisation want to find out more about Auriga’s emergency fuel payment scheme please contact our Business Development and Marketing team on 0121 362 3607 or alternatively email your requirements to