Our stance on Coronavirus

Millions of workers are staying at home, commuters aren’t using public transport, and high-street shopping areas are becoming increasingly deserted.

The effects of the Coronavirus pandemic are now so far-reaching that critical measures to assist business sectors are being addressed daily to prevent mass job losses and closures.

But aside from business, it’s those in vulnerable situations – the old, the sick and the structurally disadvantaged – who are most at risk of this deadly virus, and these are the very people we work with everyday of the year to help better manage their financial situation, to ensure they move into a much healthier position to pay their utility bills.

With the pandemic likely to last weeks and many more months ahead, we’re predicting that families and individuals will see their see utility debts mount up and potentially become unaffordable.

Whilst we’re working hard to ensure that personal financial matters brought on by this global crisis are managed as effectively as possible amongst our most vulnerable customers, we welcome the news this week from energy and water companies that a payment break scheme is to be introduced for any customers whose earnings or employment are negatively affected by Coronavirus.

The scheme was previously offered as a short-term facility for customers on low incomes who struggle to pay their bills and has been extended to assist people who may run into issues because of the COVID-19 outbreak.

Mark Abrams, chief executive for Auriga Services comments: “Covid-19is a natural disaster that’s affecting people at the most basic level and we are doing everything we can to ensure they have very few money worries by assessing high volumes of individuals on a case-by-case basis.

“For us and our teams here at Auriga it’s business as usual and we’re watching the news by the hour to assess further developments within the sector – whether it could impact our customers or our staff.

“We’re in full favour of the payment break scheme and believe that it will become a welcome lifeline of financial relief, support and flexibility to those who need it most.”