Kate lives with her children, she is seriously ill, and is cared for by her family.  She has cataracts, asthma and spondylitis which means she has extreme mobility issues.  One family member is present during the day and another at night.  Kate receives a State Pension, Pension Credit and Personal Independence Payment (PIP).

Kate struggles financially and has nothing left at the end of the month; she needs her children at home to care for her, so they’re unable to contribute to the household budget.   After a call to Western Power – Kate was referred to Auriga for assistance to ease her financial hardship and improve her wellbeing.

She suffers with severe pain in her spine and joints and urgently needed a new bed with an orthopaedic mattress – but the cost was unaffordable.

On her behalf, Auriga:

  • Applied for a grant to get an orthopaedic mattress from ‘Independence at Home’ – a charity helping people with long-term illness or disability, living at home.
  • The application was successful, funding was approved to buy Kate a new bed and mattress. Accessing this funding was important for her wellbeing, it relieved some of the pain she was experiencing, resulting in much better sleep.
  • Registered the household onto the Priority Services Register (PSR) for energy and water, due to her vulnerable situation.

 

Western Power offered me the service and explained the support was for people in difficulty. The Auriga advisor was so positive – and really took her time

Kate

Latest Case Studies

All Case Studies
Cheerful young dark haired female speaking to her attractive middle aged mother holding cup of tea. Mature woman drinking coffee on couch and having conversation with her daughter

Deborah’s Case Study

Deborah is 46 years old and lives with her daughter. She is currently in receipt of Universal Credit and Statutory Sick Pay and have been off work for...

Mature woman sitting in restaurant, portrait

Pam’s Case Study

Pam is 49 years old and lives alone. Their only income is Employment Support Allowance (ESA). They have been unable to work for a number of years foll...

Portrait of mixed race man 38 years old with brown hair indoors.

Eddie’s Case Study

Eddie is 38 years old and lives alone. Their only income was Universal Credit and Statutory Sick Pay having been signed off work. He has been struggli...

Nurse or doctor give man support during recovery or loss. Caregiver holding hand of her sad senior patient and showing kindness while doing a checkup at a retirement, old age home or hospital.

Enhancing Support for Kidney Patients through Tailored Solutions

Kidney Care UK is the UK's leading kidney patient support charity. They offer advice and assistance to thousands of kidney patients every year and are...

Elderly couple stood up in the kitchen making a cup of tea

Julie’s Case Study

63-year-old Julie was diagnosed with chronic kidney failure 20 years ago and has dialysis three times a week. Each dialysis session lasts four hours. ...

Woman sat in a dark room, looking very unhappy with hand under chin

Lisa’s Case Study

Lisa is a single parent of three young children. Her nine-year-old suffers from Autism, Asperger’s and social anxiety.  Her five-year-old has ADHD ...

Elderly woman sat outside looking at the camera

Linda’s Case Study

Linda from Birmingham lives alone in a rented property, she suffers with renal failure and receives a state pension, in addition to an occupational pe...

Couple sat in the kitchen at home looking through bills and looking concerned

Dawn’s Case Study

Dawn was referred to Auriga as she was experiencing issues with her energy supplier. Her direct debit had been cancelled and she was accruing arrears ...

3 asian women sitting on sofa. Woman on left is wearing a cream sari and smiling, woman in the middle has a disability and is wearing a blue top and woman on the right is wearing a white patterned top with a black jacket

Parveen’s Case Study

Parveen is a single mother living in Birmingham with her 12-year-old daughter. During pregnancy she was diagnosed with renal failure and has received ...

Family sat on sofa with laptop

Carl’s Case Study

Families struggling without essential household items Carl and the help from Western Power Distribution The Western Power Distribution ‘Power Up’ ...

Please click here for language/accessibility options