Kate lives with her children, she is seriously ill, and is cared for by her family.  She has cataracts, asthma and spondylitis which means she has extreme mobility issues.  One family member is present during the day and another at night.  Kate receives a State Pension, Pension Credit and Personal Independence Payment (PIP).

Kate struggles financially and has nothing left at the end of the month; she needs her children at home to care for her, so they’re unable to contribute to the household budget.   After a call to Western Power – Kate was referred to Auriga for assistance to ease her financial hardship and improve her wellbeing.

She suffers with severe pain in her spine and joints and urgently needed a new bed with an orthopaedic mattress – but the cost was unaffordable.

On her behalf, Auriga:

  • Applied for a grant to get an orthopaedic mattress from ‘Independence at Home’ – a charity helping people with long-term illness or disability, living at home.
  • The application was successful, funding was approved to buy Kate a new bed and mattress. Accessing this funding was important for her wellbeing, it relieved some of the pain she was experiencing, resulting in much better sleep.
  • Registered the household onto the Priority Services Register (PSR) for energy and water, due to her vulnerable situation.

 

Western Power offered me the service and explained the support was for people in difficulty. The Auriga advisor was so positive – and really took her time

Kate

Latest Case Studies

All Case Studies

Julie’s Case Study

63-year-old Julie was diagnosed with chronic kidney failure 20 years ago and has dialysis three times a week. Each dialysis session lasts four hours. ...

Lisa’s Case Study

Lisa is a single parent of three young children. Her nine-year-old suffers from Autism, Asperger’s and social anxiety.  Her five-year-old has ADHD ...

Linda’s Case Study

Linda from Birmingham lives alone in a rented property, she suffers with renal failure and receives a state pension, in addition to an occupational pe...

Dawn’s Case Study

Dawn was referred to Auriga as she was experiencing issues with her energy supplier. Her direct debit had been cancelled and she was accruing arrears ...

Parveen’s Case Study

Parveen is a single mother living in Birmingham with her 12-year-old daughter. During pregnancy she was diagnosed with renal failure and has received ...

Carl’s Case Study

Families struggling without essential household items Carl and the help from Western Power Distribution The Western Power Distribution ‘Power Up’ ...

Please click here for language/accessibility options